Changing lives through travel
At G Touring we re passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of Changing People s Lives Through Travel .
G Touring is the touring division of Bruce Poon Tip s group of companies, he also owns G Adventures and Tru Travels. As a group we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world s leading non-governmental organisation turning travel into impact in communities around the globe.
Aviation Executive
Working Hours
Full-time permanent role working 37.5 hours per week 09:00 am - 17:15 pm Monday to Friday with 45 minute lunch break.
Purpose of the role:
To control and manage the airline inventory within a portfolio of tours maximising margin for the business by the correct application of processes and procedures.
You will:
- Build and maintain a good working relationship with airlines as well as supporting internal departments within the business as required.
- Plan annual workflows, seat management including cost control of the Aviation component across a portfolio of tours.
- Ensure the right flight is always displayed internally and externally, making sure it is contributing to an excellent customer experience.
- Work within agreed financial limits and to tight deadlines to avoid penalties for not releasing unused flight inventory back to airlines.
- Manage schedule changes and regional flights looking for the best solution for the customer and the right price for the business.
- Work closely with the Holiday Director department to ensure that a seat is held for a Holiday Director where required, at the most cost-effective price.
- Complete flight lists & ticketing on time to ensure there are no restrictions to the customer documentation process
- Ensure all bookings are up to date and tickets issued with the correct fare information.
- Ensure any changes to airfare are flagged & completed via the cost amend processes.
- Support Aviation customer facing Sales, such as Upgrades and On Request bookings contribute to the team s performance to ensure as a team we are hitting SLA s and maximising profit and conversion.
- Be the go to person for your own geographical area, liaising with suppliers, keeping up to date with changes, and actively sharing information with your colleagues.
- Effectively communicating using the Tour Change process to advise customers of specific changes.
- Seek tax recoveries on flight bookings and assist the finance team with any flight cost discrepancies from inventory management.
- Work with the Sales Centre to ensure we have the correct customer information to provide an air ticket ready for travel.
- Review, update, and complete various tasks from Aviation reports such as Consolidation Memo, Commitment Chart, Cancellation Report, Flight List and, Ticketing report.
- Participate on the call rota to support the business outside of office hours.
- Provide Aviation training and support when needed for Aviation team members as well as other departments around the business as required.
- Support Customer Care with Aviation customer feedback to assist in compiling the response.
To be successful you will:
- Know the airline routes, operating guidelines, and airline specific contract interpretation.
- Be able to plan and organise effectively.
- Experience of working within the travel industry
- Be confident and capable of navigating numerous systems and embrace the learning of these.
- Have a strong attention to detail.
- Be able to maintain focus and work within very tight time constraints.
- Be an effective communicator and relationship builder.
- Have good negotiation skills, and a solution driven approach.
- Have strong quantitative skills for analysis of complicated programmes to ensure sufficient flight seat capacity is available.
- Be forward thinking to actively seek process improvements.
- Adapt to new tasks quickly, embrace change and enjoys being part of a developing team.
Desirable
- 1-2 years GDS experience (preferably Amadeus)
- Have an understanding of Aviation processes.
What s it like to work here?
Our culture is more than just some words on paper. It s who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.
Why work with us?
- Be part of something greater than yourself.
- We re all about you being the best you can be and we want you to be yourself too.
- You ll have access to Vocational Learning Support
- Learning Journey to learn about our holidays and to meet our customers each year.
- 5 dedicated learning days towards your Vocational Learning or Learning Journey.
- A genuine one team approach where everyone counts.
We offer you
- A competitive salary
- Generous holiday allowance 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your working week.
- We think it s important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave.
- Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working days supporting a registered charity .
- If you are a care supporter for someone with a long-term illness, we will support you with up to 6 working days per annum in any rolling 12-month period.
- Cycle to Work Scheme
- Employee Assistance Programme 24/7 GP consulation via phone or video
- Medicash benefits
- Life Assurance 4 times your salary for death in service for your nominated beneficiaries.
- Holiday discounts for yourself, friends and family
- Travel industry benefits
- Opportunity of flexible working
If you think this sounds like the right business for you and fulfill the criteria above, then please click Apply .