Group: Housing
Job Title: Housing Options & Assessment Officer
Employment Type: Temporary
Responsibilities - To provide an effective casework service for all customers in housing need under the Homeless Reduction Act 2017
- Customer / stakeholder expectations are managed in relation to what can be delivered.
- Commitment to high standards of customer care and the ability to deal sensitively with a wide range of customers
- Maintain information systems which support the specialist area. Contribute to the development of these systems. Competent in the use of JIGSAW, Northgate (NEC) and all related ICT systems
- Provide advice and guidance to colleagues, customers and stakeholders. Manage escalated or complex customer issues within the specialist area
- Maintain all required records and information. Analyse and interpret complex information, for input into Personal Housing Plans and management/member reports. Procedures are adhered to and all information is correctly recorded and processed.
Requirements - Understanding of the principles of homelessness prevention and knowledge of the full range of housing options available to residents
- Up-to-date detailed knowledge of homelessness legislation, guidance and caselaw, and knowledge of the broader housing environment
- Ability to work constructively with other services and agencies and to negotiate successful outcomes for customers.
- Experience working in a housing association or council
- DBS will be processed for a successful candidate
Contract - Monday to Friday 9am to 5pm (fully remote)
- PAYE via Umbrella
- Initial 3 to 6 month ongoing contract with the opportunity to extend
Interviews will be online via Teams
This order closes its open period on 30/09/24