Salary Range: £27,000 - £30,000 pa + benefits
?? Who we are
savi is a marketing technology business. We influence purchase decisions by connecting shoppers, brands and retailers through our intelligent promotions platform. We combine our unique technology platform and unrivalled expertise so that marketers can engage shoppers and inspire them to buy their products in the store or channel of their choice.
??????? The role in a nutshell
The position involves providing comprehensive support to our retail clients whilst also supporting our operations team in Poland, ensuring that service level agreements (SLAs) are met, and delivering services in a professional and timely manner. The candidate will support clients throughout their coupon journey, from initial setup to final reporting, while also offering administrative support to the operations team. This role is critical to ensuring that both client needs and internal processes are handled efficiently and effectively.
The successful candidate will need to be a great communicator and able to update senior stakeholders across the business.
??What you'll be doing
Client Support:
- Act as the primary point of contact for retail clients, ensuring all SLAs are met.
- Respond to client inquiries, troubleshoot issues, and maintain high levels of client satisfaction
- Support retail clients with:
- Coupon setup and barcode processes
- Campaign management, monitoring, and reporting
- Purchase Order (PO) and invoice processes
- Oversee fraud prevention by managing "not on file" coupons and coordinating with coupon owners (contracted and non-contracted).
Operations Support:
- Provide administrative support to the operations team to ensure smooth day-to-day operations.
- Maintain and update all ‘Master Data’ received via a variety of channels that include but are not limited to: PromoHub™ , Retailer registration/changes, RRS Processing advice , MRS Processing advice
- Support operations with retail client process audits, eg retailer cheques
Collaboration:
- Build strong relationships with colleagues across various teams including the operations team in Poland.
- Contribute to a positive, supportive company culture by working collaboratively and maintaining open communication.
- Be a champion of best practice and participate in process development to continually improve efficiency
??Who you are:
The ideal candidate will have the following qualifications and experience:
- Comfortable with MS 365 (training provided on internal systems/applications)
- Customer service / Account support experience
- Strong customer service orientation
- Proven multitasker who can prioritise effectively
- Experience working in a team-oriented, collaborative environment.
- Strong interpersonal and communication skills, both written and verbal
???????What you need to be successful in this role:
- Client facing skills – delivering best in class service
- Excellent data entry input skills with an emphasis on data quality and compliance.
- Logical and efficient, with keen attention to detail.
- Excellent written and oral communication skills.
- Excellent time management.
- Proactive attitude, ability to identify potential issues and act early to avoid these.
And you'll also be:
- Enthusiastic and positive outlook
- Resilient and calm under pressure
- Organised and methodical
- Interests in retailing and/or promotional marketing
??Working with savi, means you'll get to enjoy the following benefits:
- Hybrid working environment (Mondays & Thursdays, we are all in office)
- Holiday allowance starting at 25 days (excluding bank holidays)
- Holiday buy scheme!
- Your birthday off to celebrate another year of you
- Life Insurance
- Charity Day
- Free on-site parking
Are you ready to take the next step in your career? We can't wait to meet with you. Apply now!