Do you want to be a part of a company known to be a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry.
Responsibilities -
You will become a part of the Laboratory Products Division's Field Service team, servicing a range of equipment such as BSC's, Water purification, Centrifuges and CO2 Incubators. You can expect to be travelling up to 40% of your time, to customer sites within the UK South region.
- Performing field service activities, including on-site installation, validations, preventive maintenance and system repairs
- Solving a broad range of problems of varying scope and complexity
- Coordinating your own work schedule with direct colleagues, service operations and management.
- Instructing customers in the use of our instruments to ensure safe and effective customer operations
- Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
- Producing timely and accurate reports of your activities: e.g. service reports and expense reports
- Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty
- Providing sales leads to account manager
- Providing feedback to support teams for correcting system documentation and updating procedures.
Person Specification
- A qualification or equivalent experience in electronics/engineering or other applicable experience in a high-tech environment.
- Analytical trouble shooting and problem-solving abilities
- Experience in a scientific or engineering related field. (eg. clinical/research laboratories / electronics / biotechnology / medical devices / engineering or related fields)
- Customer-focused with strong communication skills and ability to establish relationships with customers.
- Can-do attitude with the ability to handle multiple-tasks with contending priorities.
- IT skills
- Driving license required
- Excellent communication skills in English, verbal and in writing.
- Independent, service-minded and informative in the approach towards customers
- Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace are high
- A strong team contributor, working remotely with the ability to connect with colleagues in the region
- Commercial mentality
- A natural curiosity about staying up to date with trends in technology and IT
Package
- Up to £40,000 dependent on experience!
- Company Car
- Eligible to join Company Pension scheme
- Eligible to join Company Private Medical scheme
- Eligible to join commission scheme up to 10% annual dependent on individual and company performance
- 25 days annual leave pro rata
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