IT Service Desk Lead
Salary: Up to £65,000 + Bonus + Benefits
Onsite role, every third week remote working.
Client Overview:
Our partner is a leading global commodities firm distinguished for its excellence in Energy and Metals sectors. We are in search of a IT Service Desk Lead to assist in developing and maturing the IT Service Desk function, a new and strategic area of development for the firm.
Skills & Experience:
- Extensive experience in IT Service Desk operations and similar lead type positions/experience.
- Strong understanding of ITIL best practices (ITIL Foundation preferred).
- Excellent communication skills with a focus on enhancing the end-user experience.
- Ability to perform 1st line fixes and support complex queries in a fast-paced environment.
- Strong organisational skills with the ability to work under pressure and independently.
Key Responsibilities:
- Drive the development of the IT Service Desk function with a customer-centric approach.
- Monitor day-to-day operations to ensure efficient service delivery.
- Build strong relationships across the business, IT teams, and external vendors.
- Manage support tickets, ensuring accuracy and effective queue management.
- Act as the first escalation point for the business, resolving or escalating issues as needed.
- Maintain high QA standards for tickets to support a useful knowledge base.
- Oversee IT hardware procurement and ensure documentation is up to date.
If you are organised, proactive, and have a real passion for technology and IT service excellence, we'd love to hear from you!
Apply now.