Askable
London
Full Time
Permanent
We're Askable
Askable has been changing the game in research and insights since 2017. Born in Brisbane, Australia, Askable has bootstrapped its way to a global expansion. We’ve gone from 0-50 people in 6 years and following another stellar year of growth, we’re looking to bring on the right people to help us get to the next level and deliver a 6-star experience for our UK & European clients.
Our culture
When you join Askable, it’s not just another job. You’ll have the chance to build something that really matters. Our platform was built by UX researchers, for UX researchers. Our customers' experience comes first, always. Our company culture is very precious and highly valued. It‘s who we are and how we operate. At Askable, culture is more than having Friday beers, company ‘fun days’ and other benefits (sure, we do these things too), culture here is about creating a sense of belonging, and helping every person unlock their ultimate impact. In short, culture is vital to our success. So much so, we even wrote a book on our culture. If you’d like to learn more, get in touch and we’ll send you a copy.
High level role overview -
We’re looking for a dedicated, ambitious people-person to join our Customer Support team.
You’ll be working with a range of our clients and brands with a primary goal of delivering a WOW experience. Some of these brands and clients are many of the UK (and the world’s) largest companies such as Monzo, Matercard, Just Eat, British Airways and more.
Our Customer Success and Support team is the backbone of who we are and what we do. Our clients look to them for support and guidance - so we’re looking for someone who can deliver the unexpected to really blow their socks off. You will be working alongside the best of the best and reporting into our Experience Lead.
What you’ll be doing
What you’ll bring
Lots of words. To sum it all up in less words, if you can be collaborative and not afraid to share your thoughts and feedback in an empathetic and constructive manner, then you’re more than halfway there. If you embody a “we-before-me” mindset and are always keen to learn, then you’re 95% there.
Benefits
We have loads of incredible employee benefits that I’d love to shout about. But if you’re genuinely interested in this role, let’s chat about them over coffee instead ??
Final thoughts