Premium Credit
Ashtead
Full Time
Permanent
Operational Excellence Director
London, Leatherhead, Hybrid
Why work for us?
You will be part of our Senior Leadership Team, spearheading our transformation as we shape our service delivery, digital integrations and people skills to ensure that we are future ready. Working collaboratively across the business, you will integrate yourself into an inspiring team who proactively seek efficiencies and successfully motivate their teams to embrace change as we continue to grow and develop.
We offer
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of , a Glassdoor rating of 4.5 and a Silver Sustainability medal.
The Role
This is an exciting time of growth and transformation for us, and we are hiring an Operational Excellence Director to lead the team in identifying opportunities for improvement in processes, technology and capability, bridging the gaps between strategy, sales, digital and operational activity. Part of the Senior Leadership Team, you ll develop strategic insights and drive improvements and efficiencies across operations and credit, ensuring we are equipped to manage current and future growth.
Reporting to the Chief Operating Officer, this multi-faceted role will encompass operational strategy, resource planning, data insights and technology integrations as well as lead on the operational excellence and transformation project to identify and implement process improvements and efficiency. At the heart of all you do you will ensure the customer and partner journey are at the forefront, resolving issues that impact service delivery.
The role will include;
Who we are looking for
You are experienced in setting out a clear vision, leading, motivating and inspiring your team and collaborating across the business to continuously enhance and improve processes, technology and human capabilities. You ll have in-depth experience of customer journeys within a financial services setting and programme management skills that allow you to develop and execute clear plans, identifying and prioritising activities that will significantly advance the transformation plan.
You ll build, nurture and maintain relationships with senior stakeholders and the wider business and are comfortable communicating at all levels, able to contribute ideas and narrate a story both verbally and via PowerPoint that will engage and motivate the teams around you.
To be successful as our Operations Excellence Director you
We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to (url removed)
If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: (url removed)>
All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.
So, if role appeals to you and you re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you re in a job share just apply as a pair. We look forward to hearing from you.
Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.
We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.
Premium Credit
Ashtead
Full Time
Permanent