Join our Team:
Are you driven by the challenge of leading web projects that transform business objectives into dynamic, user-friendly digital experiences? Do you excel in fast-paced environments where your strategic thinking and technical expertise can shape the future of our online presence? If so, we want you to join our team as E-Commerce Project Lead!
About Us:
We are an established direct selling company, dedicated to the sale of Essential Oils and wellness products. Our mission is to focus on helping our Brand Partners, Customers, and Employees to make a shift in their lives to Low-Tox Living, through embracing essential oils with our commitment from seed to seal to ensure quality across everything that we do. As we continue to expand our operations, we are seeking a talented and driven individual to lead our in house Website Management team.
Main Objective of Position
The E-Commerce Project Lead is responsible for overseeing the development, maintenance, and optimisation of our regional websites. This role requires a blend of project management expertise, technical proficiency, and a deep understanding of user experience (UX) and conversion rate optimisation (CRO). The ideal candidate will have a passion for delivering high-quality digital experiences and be capable of leading a team to ensure that our web platforms are continually evolving to meet user needs and business goals.
Key Responsibilities
Project Management:
- Lead and coordinate website e-commerce projects, from small updates to large-scale initiatives.
- Develop and execute monthly plans to support promotions, new launches, sales initiatives, and events.
- Monitor project timelines, ensuring the timely delivery of all website updates.
- Develop and implement a website e-commerce strategy to improve user experience and conversion rates, including searching for and testing new features, implementing new tools, and updating the design.
- Collaborate with cross-functional teams, including IT, Marketing, and Sales, to gather requirements, define project scope, and allocate resources effectively.
- Develop and implement a website e-commerce strategy focused on improving UX, CRO, and overall website performance.
Web Development and Optimisation:
- Supporting e-commerce initiatives work closely with web developers to implement new website features, tools, and design updates.
- Conduct regular site audits to ensure optimal performance, functionality, and adherence to best practices.
- Test and implement new features, including A/B testing and user feedback loops, to continually improve user engagement and conversion rates.
Process Improvement:
- Identify and implement process improvements to streamline website and maintenance.
- Develop and maintain documentation for website and maintenance procedures.
Team Leadership
- Oversee the day-to-day management of a small team, providing guidance, support, and professional development opportunities.
- Foster a collaborative and innovative team environment, encouraging proactive problem-solving and continuous learning.
Stakeholder Management:
- Communicate effectively with stakeholders at all levels, including executives, marketing, and sales.
- Manage expectations, provide regular updates, and address any concerns raised by stakeholders.
Analytics:
- Work with analytics tools to build reports and communicate with the global teams to obtain data.
- Compile and present reports on website metrics, user behaviour, and conversion rates to inform decision-making and strategy development.
Tools Management:
- Manage and maintain the digital tools used for website search functionality (e.g., Algolia) and digital catalogues (e.g., iPaper).
Competencies:
- Leadership
- Project Management
- Solution focused
- Ability to lead and motivate a team
- Pro-active with a positive approach
- Flexible and agile
- Critical Thinking
- Active listening
- Creativity
Knowledge, Skills, and Abilities:
- Strong understanding of website technologies, UX principles, and CRO best practices.
- E-Commerce experience
- Excellent project management skills.
- Strong communication and interpersonal skills.
- Experience with content management systems (CMS), data management systems (DMS), and analytics tools.
- Excellent analytical and organisational skills with attention to detail
- Ability to solve problems and work proactively with minimum supervision
- Understanding of MLM business model
Education & Experience:
Essential
- 3+ years of experience in web development or product management, with a focus on UX and CRO.
- Strong experience working with project management tools such as ClickUp, Asana, Monday etc.
Desirable:
- Previous experience within direct selling industry
- Fluency in one or more European languages (especially German, Spanish or Russian is a plus)
- Experience working with an international team, across time zones.
- Experience with Contentful CMS
- Experience with agile methodologies (e.g., Scrum, Kanban) would be a plus.
- A portfolio of successful website projects with demonstrable improvements in UX and conversion rates.
Why join Young Living?
We work hard but in return we seek to ensure our team is supported and looked after in addition to a competitive salary, based on experience we offer all employees the following:
- Minimum Employer Contributory pension of 8%
- Private Health Insurance
- Private Dental Insurance
- Employee Performance Bonus Scheme
- 24 days leave a year, plus ability to earn up to 2 additional days a year through our wellness scheme, plus all UK public holidays.
- Monthly allowance to ensure you are able to experience Young Living products
- Staff events, including summer and Christmas parties as well as other in office events
- Cycle to Work Scheme
- Employee Assistance Programme
- Life Assurance
- Income Protection Insurance