Newly Qualified Social Worker - Adults

Newly Qualified Social Worker - Adults

30/hr

Haringey

Full time: 36/hrs a week

Hatched recruitment is working closely with the local authorities and we are looking for a Newly Qualified Social Worker in the Haringey area.

Job role:

To deal with telephone, written, emailed enquiries and respond appropriately to
customer enquiries, complaints, requests for information and service requests.
2. To assist customers in their understanding and completion of relevant documents
forms, applications and registrations, over the telephone, including where
appropriate addressing their special needs (disability, translation, interpretation
requirements etc)
3. It is envisaged that staff within First Response will also be able to initiate the
following:
Refer to other agencies
Order equipment for clients (following training)
Amend referrals
Screen referrals to gather further information
4. To process referrals and apply agreed eligibility criteria. This will involve collecting
extra information form the referrer, service user or carer where appropriate.
5. To accurately record detailed referrals, specifying clients needs.
6. To work within agreed procedures, particularly those in relation to alleged
safeguarding adults.
7. To provide information and advice to members of the public from diverse
backgrounds, requiring care across a range of client groups Older People, Physical
Disability and Occupational Therapy.
8. To liaise with other departmental and non-departmental services and partner
agencies as required.
9. To sign post members of the public to access other services where appropriate.
10.To ensure that the Duty Manager is kept fully up to date with operational issues.
11.To support the service/ duty team
12.To deal with emails, letters and other aspects of First Response's routine.