Application Support Engineer

Role: Applications Support Analyst - 9 Month Fixed Term Contract
Location: Fully Remote - Requirement to be in Leeds 1x per month

Hybrid/Remote: Remote
Package: £40,000 pro-rata

An international leader in business services are looking for an Applications Support Analyst to join their Application Support team.

The Application Support Analyst will provide 3rd line support across a portfolio of applications, taking ownership of incident & problem resolution as well as providing maintenance and quality improvements to the application suite.

The client are looking for somebody with a strong background in:

• SQL
• CRM, ideally, InterAction+ or a legal specific CRM
• Jira
• ServiceNow

Key Responsibilities - Applications Support Analyst

• Take ownership of incidents, problems, and requests, determining appropriate actions.

• Use ServiceNow for incident, change, and problem management.
• Assist with cross-skilling team members across multiple technologies.
• Progress support requests, keeping stakeholders informed.
• Liaise with developers and suppliers to address system issues and enhancements.
• Ensure tasks meet service and operational level agreements.
• Document work following required standards and tools.
• Develop hardware/software installation plans and follow specifications.
• Drive continual improvement, sharing insights to enhance team performance and maturity.

Key Experiences - Applications Support Analyst

• Strong understanding of the fundamentals of infrastructure and system security
• Strong levels of customer service within IT Support
• Understanding of SLAs and OLA
• Desirable knowledge of a Windows Server 2012-2019
• SQL
• CRM, ideally, InterAction+ or a legal specific CRM
• Jira
• ServiceNow

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.