Parts Business Development Manager

**This is a hybrid role, the successful candidate will be one who is happy to work from our Portsmouth or Altrincham, Manchester offices at least 3 days per week.**

About LiuGong UK

LiuGong UK is a leading provider of heavy machinery solutions, known for its innovative products and exceptional customer service. We are committed to delivering high-quality machinery and support to our clients across the UK. Join our dynamic team and contribute to our continued growth and success.

Position Summary

In this role, you will be responsible for shaping and executing the Parts and Aftersales strategy to establish a key revenue stream for the business. Leveraging your experience and expertise in Parts and Aftersales within a similar industry, you will aim to maximise efficiency, develop annual business plans, and ensure high levels of customer satisfaction. Your duties will include overseeing parts sales and marketing, optimising departmental processes, and driving both internal and external satisfaction, with a focus on increasing sales and profitability.

Role Responsibilities

Strategic Planning and Financial Management

Annual Goals and Budgeting:

• Develop annual goals and budgets for the Parts Department, aligning them with the organisation’s financial and operational objectives. Implement effective forecasting to support these goals.

Expense Control:

• Manage departmental expenses to maximise profitability, regularly review spending to ensure efficient use of resources, and maintain monthly budgets.

Pricing and Profitability:

• Establish competitive pricing across various categories, ensuring sufficient profit margins.

Sales and Marketing

Sales Strategy and Execution:

• Create and manage a comprehensive sales system to drive customer satisfaction and achieve both short-term and long-term sales and profit objectives. Maintain and expand sales to ensure departmental profitability.

Marketing and Promotions:

• Develop and execute a marketing plan, including promotions and actions, to meet sales goals. Seek and provide market and competitor information to support new business development.

Customer Engagement:

• Actively solicit and manage parts sales through the dealer network, and direct customer contact. Follow up and resolve all customer requests and complaints to ensure satisfaction.

Operations and Process Optimization

Process Development:

• Establish and maintain effective processes in the Parts Department to enhance internal and external customer satisfaction. Optimise sales channels and improve efficiency and service levels.

Inventory Management:

• Systematise parts inventory and supply across dealerships, regions, and the factory, ensuring effective management and control.

Purchasing and Ordering:

• Oversee purchasing and ordering procedures to maintain profitability and efficiency.

Leadership and Team Management

Team Development:

• Develop, train, and support the parts and sales team, providing guidance and setting standards for performance. Offer motivation and support, as necessary. Plan, monitor, and appraise job performance.

Interdepartmental Relations:

• Foster good working relationships with other subsidiaries and departments to reduce conflicts and maximise profitability.

Communication and Coordination

Factory Relations:

• Maintain clear lines of communication with LQHQ to access current information and support dealership operations.

Reporting and Updates:

• Keep superiors informed about the progress of ongoing activities and any issues that arise, ensuring diligent and timely execution of work.

Why join us ?

At our company, we offer a rewarding and supportive work environment where your well-being and career growth are our priorities. Here's what you can expect when you join our team:

Competitive Salary:

Earn up to £85,000 per annum, commensurate with your experience and expertise.

Comprehensive Healthcare:

Benefit from private Bupa Healthcare, ensuring you and your family have access to top-quality medical services.

Financial Wellbeing Support:

Take advantage of our financial wellbeing support and salary sacrifice schemes through Mintago, designed to help you manage your finances and plan for the future.

Healthshield Cash Plan:

Access our Healthshield Cash Plan, which covers a range of everyday healthcare expenses, including dental, optical, and alternative therapies.

Death in Service:

Rest easy knowing your loved ones are protected with our Death in Service benefit, providing a payout of three times your salary.

Prime Location:

Enjoy working in our centrally located offices, providing convenience and easy access to public transport and local amenities.

Join us and become part of a dynamic team where your contributions are valued, and your career can thrive.