We are excited to be working with a VC-backed HRTech scale-up looking to hire an exceptional Customer Success Manager into their London headquarters, to own their existing mid-market & enterprise client relationships.
Funded by high-profile backers, they continue to invest heavily in their teams in 2024 following their Series B fundraise in 2023, and see now as the perfect time to level-up their account growth team.
As Customer Success Manager you will work closely with the wider commercial team, operating in a role heavily focused on value articulation, building deep and lasting relationships with your client stakeholders.
This hire will ideally spend 2 or 3 days a week in-person with the rest of the account growth team in London.
As Customer Success Manager you will:
- Foster and sustain strong relationships with senior stakeholders, establishing yourself as the premier expert on industry trends and the company's offering.
- Clearly convey the products value, manage expectations effectively, and proactively resolve any issues to ensure client satisfaction.
- Gain a thorough understanding of your clients' organisational structures, business cycles, and needs.
- Proactively handle renewals, identify accounts at risk, and use insights to drive adoption and engagement.
- Work closely with the wider commercial team to guarantee a seamless onboarding experience for clients.
We want to hear from you if:
- You have 1-2 years experience in a Customer Success role in another B2B SaaS company.
- You excel at building relationships, engaging, and influencing key decision-makers.
- You have achieved success at another startup or scale-up.
- You are extremely focused on gaining positive commercial and strategic outcomes for your clients.
What do they offer?
- £70k OTE (£60k salary + £10k On-Target-Bonus)
- Employee stock options
- 25 days annual leave + public holidays
- Hybrid working model out of their HQ in central London
- Top-tier private health insurance
- Enhanced parental leave
- Brand new MacBook on your first day
- Learning and Development budget
- Pension contribution
- Regular company-wide events and socials