Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.
Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.
To support our Shiji Enterprise Platform Team, we're looking for a PMS Hospitality Implementation Consultant, who will provide technical consultancy to our hospitality customers within Europe and the UK and will be responsible for installing, training and supporting our Shiji Enterprise Platform, as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.
Job Description
- Provide technical consultancy to our hospitality customers within Europe region
- PMS Implementation, integration, and training (remotely and customer on-site)
- PMS Interfaces Implementation
- Meeting & Events solution Implementation
- Configure the system to meet country-specific legal fiscal requirements
- Analyze customer needs and configure the systems to their specific requirements
- Ensure multiple users, and service model concept meets the customer operational workflow
- Train the staff in the best and most practical use of the software
- Take the customer site live, answer any operational and application requests onsite
- Report accurate project status and act proactively to achieve the project goal
- Internal consultation
Qualifications
- Hospitality Business background or working record in a similar PMS implementation role
- Meetings, Events and groups operational experience is an add-on
- You have the same passion for the Hospitality industry as our customers' passion to serve their guests
- Ability to adapt quickly to new technologies, products and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment
- Ability to quickly learn the company’s various IT solutions and able to handle system installation
- Ownership with quality, professional “get it done” attitude and work ethic
- Fluent in English and other languages are an add-on
- Willingness to travel
Additional Information
- Exciting job within a creative environment and the opportunity to make a real impact on the business
- Grow your experience with web and cloud technologies in a very innovative technology environment
- Friendly, motivated and talented multicultural team
- Opportunities to grow and develop with Shiji
- Training to meet role requirements
- Generous compensation package