Field Service Engineer - London - North/North West
This is a field-based role with a territory covering the North/North West area of the M25.
Suitable candidates for this exciting role will need to possess a qualification in Electrical / Electronics / Engineering and have gained experience working in a customer facing field service or technical support environment.
Full and comprehensive product training will be provided, so applicants are welcome from Service Engineers from a broad array of backgrounds and industry sectors.
What you will do:
- This role is home based and will involve travelling to customer sites throughout the region ensuring that the highest levels of customer service are maintained at all times.
- Installation and commissioning of new systems.
- End user training
- Sales support
We are looking for someone who has:
- Previous field service experience in electro-mechanical field.
- Clean driving licence.
- Flexibility and the ability to respond well to change and pressure and a methodical approach to problem solving and trouble shooting.
- A passion for excellent customer support with a personable approach and the ability to communicate at all levels to develop long standing customer relationships.
- Good knowledge of Microsoft operating platforms (Word, Excel and Outlook)
- Ability to work as part of a team as well as independently to resolve customer issues.
- Minimum 1-3 years' of experience servicing analytical equipment. Some knowledge of the water industry an advantage, but not essential.
- Able to deliver a high level of customer care Willing and able to travel 5 days per week, Monday to Friday with some staying away.
- Good English skills, both verbal and written.
What we offer:
- Competitive salary, plus annual incentive bonus
- Company Vehicle
- Full benefits package including: 25days plus public holidays; private healthcare, pension.