Why work for us?
A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
The Service Management Reporting Specialist plays a crucial role in ensuring that an organisation's service management activities are effectively monitored, analysed, and reported. This position involves gathering, interpreting, and presenting data related to service delivery, performance, and improvement and includes the following responsibilities and requirements:
- Analyse performance data to identify trends, issues, and areas for improvement.
- Work closely with Technology teams to understand data requirements and ensure alignment.
- Develop and maintain reports and dashboards that provide insights into service performance metrics.
- Ensure reports are accurate, timely, and meet the needs of stakeholders.
- Present findings and recommendations to management and other stakeholders.
- Use data analysis to recommend improvements to service delivery processes and assist in the implementation of those initiatives.
- Monitor the impact of changes and report on progress.
- Ensure that reporting processes adhere to organisational standards and compliance requirements.
- Stay informed about industry best practices in service management reporting.
- Support training efforts to help staff understand reporting tools and processes.
- Carry out additional duties as assigned.
What to expect when you join our firm
- Hybrid working and reasonable accommodations
- Generous Holiday policies
- Excellent Health and Wellbeing benefits including corporate membership to ClassPass
- Paid volunteer time to step away from your desk and into the community
- Support to grow through professional development courses, tuition/qualification reimbursement and more
- All-inclusive approach to Diversity, Equity and Inclusion
- Maternal/paternal leave benefits and family services
- Complimentary subscription to Headspace – the mindfulness app
- All employee events including networking opportunities and social activities
- Lunch allowance for use within our subsidised onsite canteen
Must have skills
- Bachelor’s degree in information technology, Computer Science, or related field.
- Proven experience in a similar role, with a strong background in data analysis and reporting.
- Experience with service management software and tools, such as, ServiceNow, or similar.
- ITIL Foundation certification and Power BI
- Excellent communication skills, both verbal and written, to clearly convey complex information.
- Ability to manage multiple priorities in a fast-paced environment.
Nice to have skills
- Process management frameworks such as Lean, Lean Six Sigma
- Agile operating experience such as SAFe
- Financial Services experience/knowledge
- Familiar with Digital Products
- Understanding of Product Management framework
Potential for growth
- Mentoring
- Leadership development programs
- Regular training
- Career development services
- Continuing education courses
You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.
At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com