Service Desk Engineer

We’re looking for a 1st Line Service Desk Engineer to join our Cloud and Devices Support team.

Reporting into the Cloud and Devices Support Team Leader, this role requires an enthusiastic, committed and hardworking individual who has the ability to communicate clearly with our customers and provide first line ICT support.

“a great place to work, a great place to be a customer”

The Role:

Deliver exceptional 1st Line support to our customers by communicating with them clearly and accurately logging client support issues on our systems

Carry out basic troubleshooting activities and provide first time fix

Escalate support incidents to 2nd line and 3rd line engineers when first time fix is not possible within reasonable time

Achieve agreed customer service levels

Effectively communicate with colleagues, customers, and suppliers

Understand core Chess products and services and help identify up-sell opportunities across the range

Regularly achieve set targets and KPIs

The Candidate:

• Excellent telephone manner and communication skills
• Reliable and hardworking
• Organised and self-motivated
• Knowledge of basic technology products and services
• Interest in personal development and growth mindset regarding new skills
• Basic understanding of PC hardware
• Microsoft Windows and Microsoft Office 365 end user skills
• MCP certification would be beneficial but is not essential
• Confidence to diagnose and fix customer issues

Why join Chess?

Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture and we are passionate about our One Team spirit.

We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than fourteen years in the top 100.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

We believe that “if you’re not growing, we’re not growing”.

Salary details: Up to £25,000 depending on experience

Benefits include:

• Health care support – UK Healthcare, eye tests, flu jabs, onsite health screens
• Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
• Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.
• Hybrid working support - Allowance towards a home desk and chair
• Loyalty point scheme – allowing you to use your points to increase your benefits each year
• Access to our Future Fit benefits package – including Mental, Physical and Financial support
• 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
• Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays
• Additional holidays: Half Day Fridays and a Wellbeing Day
• £100 per year matched charity donation, plus payroll giving options

Hours: A standard week is 37½ Monday to Friday

At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.

Working location: Hybrid working position

Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

Is Chess the place for you?

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Please email your CV and covering letter to our Recruitment Department at: careers@chessict.co.uk

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