Parts Advisor

Parts Advisor
Telford
Monday to Friday 39 hours per week
23,500
Overtime on Saturday mornings (Rota basis)

A leading automotive dealership is seeking a skilled Parts Advisor. The role involves processing and upselling parts, building relationships and addressing technical questions. The ideal candidate will have strong technical skills and a customer-focused approach.
Duties:

• Work within a busy aftersales department to handle customer parts requirements.
• Process and upsell parts, offering additional solutions to customers.
• Address technical requests using product identification aids.
• Build trustworthy and professional relationships with customers.
• Interact with customers visiting the premises.
• Meet the internal parts needs of the workshop team.
• Conduct market research and gather relevant industry information.
• Liaise with key suppliers to ensure smooth operations.

Essential:

• Excellent customer service skills and strong administrative abilities.
• A positive attitude, with the ability to work effectively under pressure.
• Knowledge of the motor vehicle or automotive trade is a plus.
• Experience working towards performance targets.
• Previous experience in a similar role is advantageous.
• A full driving licence is essential.

Additional:

• Pension
• Career development opportunities
• Employee discounts

This role is perfect for someone who is customer-focused, with a background or interest in the automotive industry, looking to develop their career in a fast-paced environment!

If you do not hear for us in the first 2 weeks of application, please understand you have not been shortlisted for this role.