As Technical Account Manager for a Global Omni-Channel communications business, you will provide a professional interface between business and technology for strategic accounts.
You will oversee effective technology provision for a key client across the service portfolio collaborating with teams including Technology, Operations, Client Services, Sales and Governance, Risk and Compliance (GRC). The key aim being to drive continuous improvement across the services.
Key Responsibilities:
- Be the technology expert for the client with a deep understanding of the current and future technology roadmap, their technical and operational challenges and gain valuable insight on market trends and how this creates opportunity for our business.
- Provide input to the formulation of competitive commercial models for technology based solutions, in collaboration with commercial finance teams.
- Support client calls and meetings, including the Monthly Business Reviews (MBR) Quarterly Business Reviews (QBR) and the management, hosting and reporting of the Technical Review Board (TRB)
- Work closely with internal technology stakeholders and technology partners to ensure continuity of services are maintained and performance is delivered to a high standard for the client
- Own and regularly review the technical account plan that delivers continuous improvement. savings efficiency and supports account growth.
- Manage Client Change for the services provided. Be responsible for the delivery of small to medium scale changes to existing applications
Experience:
The ideal candidate will have experience in a client-facing role, discussing technology strategy and be comfortable managing competing priorities as well as managing some of the day to day interactions and act as the conduit between the business and Technology.
- Experience of facilitating cross-functional cooperation
- Familiar with Technology toolsets used to facilitate the services we provide to our clients (e.g. SNOW, Jira etc) A working knowledge of composition platforms – including, but not limited to, Papyrus and Quadient.
- Understanding of ITSM tools, preferably ServiceNow.
- Understanding of archive systems and DAM solutions.
- Broad appreciation of technology evidenced through experience or qualifications
- Familiarity with the major ITIL service management disciplines
- Experienced in managing Client Change
This is a Hybrid role based in Bristol with some UK travel
Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
Please note that due to the high volume of responses we receive, only successful applicants will be contacted