Enzen is a global knowledge enterprise specialising in energy and water. Our mission is to make these two life essentials more accessible, affordable and sustainable for all by addressing our industry’s three core challenges of decarbonisation, decentralisation and digitalisation.
We create innovative solutions for utilities that are truly end-to-end, encompassing strategy, transformation, advisory, technology, customer experience and operations.
Enzen was founded in 2006 at Blythe Valley Park near Solihull in the UK. Since then, our business has developed across the globe and we now have a presence in Australia, India, Portugal, Spain and Turkey.
The Support Engineer is an expert on leading SCADA applications and related use within system control processes. This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate.
Responsibilities include:
The Support Engineer is an expert on leading SCADA applications and related use within system control processes. This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate. SCADA Engineers will be required to be on-call on a rotating basis throughout the year.
- Possess a broad understanding of SCADA communications and IT Telecommunications Infrastructure. Enhances and maintains the SCADA Operations Control Centre Environment
- Develops and maintains standards, practices, procedures and policies for Enzen’s clients using SCADA, SCADA network and SCADA telecommunications processes. Troubleshoots communication and remote equipment issues affecting the pipeline operations.
- Conducts Site Acceptance Testing to demonstrate and validate controls functionality.
- Taking ownership of technical issues and use your persuasive skills to work with 3rd line support to resolve more advanced issues when necessary.
- Responsible for the proper operation of all system software, hardware and network. Provides 24/7 SCADA support to the pipeline operations control centre.
- Supports the existing infrastructure; assists with the maintenance of the computer operating system, network and the control system package.
- Provides SCADA and Telemetry support and working with IT infrastructure on system issues and upgrades. Develops/updates custom application functionality, understands and supports external system interfaces.
- Builds, modifies, tests and designs screens/mimics and database records in SCADA to add new operations functions. Supports troubleshooting control equipment by providing diagnostic information to the field.
- Able to work to identify scope of issues and recommend best practices to prevent further occurrences.
- Location must be work from office 2 /3 days week from Sunderland client Location.
- Resolving escalated customer complaints without the need for team lead intervention.
- Participate in testing of new tools, applications, and releases; provide appropriate feedback for tool improvement.
- Documenting troubleshooting and problem resolution steps.
- Participation in providing training to customers as required.
- Prepare excel based reports based on incident severity.
- Ability to lead outages to resolution in a timely manner.
- Follow IT procedures e.g. ITIL and strictly complying with our policies
- Provide 24X7 support via on-call rotation.
Essential
- SCADA Software Development, Testing and Support Experience
- Excellent written and verbal skills
- Firm grasp of how web applications work, networking, and software products
Were looking for:
- Min 2 years of experience with any of the leading SCADA packages such as Schneider ClearSCADA/SCX Wonderware, GE Power On, ABB SCADA and/or relevant
- Pipeline experience preferred.
- Client-facing experience
- Good understanding of ITIL processes
- Minimum Bachelor's Degree in Engineering or Computer Science required