Ballymore Group
London
Full Time
Permanent
Shift Leader - West Hampstead Square (NW6 2AZ)
Hours: 3 Days & 3 Nights on with 3 days off (7am - 7pm or 7pm - 7am)
Rate: £15.00 per hour
Duties & Responsibilities
Operations
You will work on a rota system with the other Shift Leader.
Day to day responsibility for ensuring the integrity of the security/concierge operation in the Estate and throughout the extensive grounds, full management of the Concierge/FCC to ensure CCTV and associated infrastructure are operating efficiently and effectively within agreed parameters.
Capable of leading the team in the absence of Senior Managers on day-to-day matters.
Create, develop and review SOP s and KPI s under the leadership of Senior Managers; help write procedures, create documents and risk assessments in respect of all operations.
Responsible for the provision of operating procedures for all security and concierge related activities. Undertake regular reviews of best practice in respect of operations in conjunction with service providers.
Ensure the health club and residents area is regularly inspected and cleaned as needed.
Staff
Day to day responsibility for the management of the team. Ensure staff perform in line with their job specifications and that standard operating procedures are adhered to.
Ensure all new employees have a full induction in accordance with the BAML Policy and arrange ongoing training as necessary.
Liaise with Line Manager/ HR Team in relation to issues that arise such as grievances, disciplinaries etc.
Monitor that staff wear appropriate uniform/PPE. Ensure action is taken where issues such as breaches of discipline/H&S are observed in respect of staff/contractors working on the development.
Deliver toolbox talk training to your team and other site staff in terms of Security, Fire safety etc.
Customer Relations
Ensure that staff deliver a supportive and sympathetic security/concierge service to residents. Respond to complaints in line with the complaints procedure and ensure that the complaints are dealt with in a timely and effective manner.
Handle any problems/complaints effectively and in a timely manner (24 hours). Respond to complaints in writing and document in accordance with the company policy and procedures.
Liaise effectively with Aftercare or Home Demo team and oversee move in activities, ensuring loading bays are booked and provided to new residents.
Health and Safety
Ensure all paperwork in relation to accident, first aid and incident reporting is completed correctly by the in-house team and pass all of the relevant paperwork to Senior Managers.
Ensure that risk assessments and SOPs are in place and updated in accordance with legislation/best practice. Regularly review relevant reporting procedures and where required provide to the Support Office
Ensure that in-house and external service providers are compliant and working within the estate and corporate H&S frameworks.
Have a key involvement in disaster recovery, emergency response and contingency planning.
Administration
Ensure that all records are held securely and in compliance with GDPR
Direct the on-site team (in conjunction with the Management Team) to ensure they create, organise and maintain records and administration systems in respect of site activities in an efficient manner.
Attend meetings where required with Senior Managers, prepare agendas and take notes.
Skills, Experience & Qualifications
Good communication skills.
Good understanding of the English language
Good IT/Computer Skills
Relevant Management experience.
Leadership skills
Good People Skills
Organisation skills
Able to work under pressure.
Ballymore operates as an equal opportunities employer
Ballymore Group
London
Full Time
Permanent