Customer Service Coordinator

Customer Service Co-ordinator

Loughborough

£25,000 - £27,000 + Bonus

We are currently seeking a motivated and dynamic individual to join our client’s team as a Customer Service Coordinator. This role offers an exciting opportunity to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing proactive support.

This role is not limited to traditional customer service tasks; you will also utilise your sales background to identify upselling opportunities and contribute to revenue growth.

Description of the role:

• Taking customer calls and addressing inquiries promptly and professionally.
• Processing orders accurately and efficiently, ensuring timely delivery.
• Managing customer accounts and building strong relationships.
• Utilising geographic knowledge to coordinate efficient load planning.
• Proactively identifying opportunities to upsell products or services.

About you:

• Previous experience in customer service and sales, with a proven track record of achieving targets.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Ability to work autonomously and take initiative to solve problems.
• Geographic knowledge and experience in load planning is an advantage.
• A proactive attitude with a willingness to go the extra mile to exceed customer expectations.

If you are a self-motivated individual with a passion for customer service and sales, and you thrive in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity!