Contract Manager

CSS Recycling Contracts Manager – Job Description

Background

CSS Recycling are the leading processor and recycler of Waste Electrical and Electronic Equipment in the UK. Through the expertise of our people and investment in modern technology, we promote and deliver a sustainable solution for the recycling of WEEE. Established for over 35 years, we have major contracts with local authorities, utility companies and businesses throughout the UK.

As a result of continuous business growth, we are looking to recruit an experienced Contracts Manager to join our team in Newbury, Berkshire.

Role Overview

The successful candidate will be joining a team of Contracts Managers to assist with the day to day management of a range of public/private sector customers including local councils, utility companies and IT asset management providers.

The Contracts Manager will report directly to the Head of Contracts but will also work closely with our MD and business owner Andrew Braysher.

The core skills and experience requirements are to join a growing team specialising in Customer Liaison & Contract/Order Fulfilment including handling customer enquiries via phone and email, preparation of quotations and estimates, booking of transport/logistics, financial management covering management of pricing, invoicing and sales revenue in line with our customer contracts.

The Contracts Manager will also need to have experience in internal, management, financial reporting to a range of stakeholders including senior management, finance, compliance and recycling operations.

The Contracts team is supported by a Contracts Co-Ordinator to assist with team, finance (SAP), compliance and logistics management.

Role Outline & Tasks

Manage a portfolio of high value/profile public & private sector customers across different customer profiles, contract types and business sectors:

• Customer & Contract Management – the successful candidate will need to handle a wide range of customer recycling/processing order requirements in a fast paced, dynamic environment.
• Input into pricing, cost estimates, issue/query identification and resolution with customers and our senior managers.
• Assisting with raising/managing Purchase Orders (SAP).
• Participating in final invoicing approvals, processing and resolving customer, financial and operational queries.
• Booking 3rd party Transport & ensuring all documentation is accurate/timely.
• Assist the Senior Managers with internal monthly sales and financial reporting.

Skills & Experience Required

Customer Liaison - experience in customer/account level operational and management reporting, issue escalation & resolution with senior customer leads, internal stakeholders & our management team.

• Customer Requirements Gathering & Order Fulfilment – ability to process high volume of varied customer orders/requirements across a range of customer and contract types - capturing and processing customer requirements for IT, electrical and environmental waste recycling in line with our customer contracts. Please note working within the Waste and/or Recycling Industry an advantage but not essential for the right candidate.

• Minimum of 5 years’ experience working in a Contracts Management, Commercial Operations or Account Management roles.

• Financial Operations – experience of customer and internal finance processes covering pricing to order (vs customer contract), PO, invoicing and query handling/resolution.

• SAP – understanding of basic Financial Accounting modules and financial software/SAS platform.

• MS Office Suite – Excel, Word & Outlook.

Personal Attributes

• Proven experience in managing and developing new and existing customer accounts.
• Strong communication skills both verbal and written.
• Strong time management skills and ability to multitask & prioritise workflow/tasks
• Excellent negotiation and problems solving skills.
• Ability to influence and communicate effectively at all levels and across different stakeholders.
• Performance Management & Results Orientated – ability to identify, communicate and propose solutions to a wide range of customer issues with senior managers.
• Good IT skills in Word, Excel. Knowledge of SAP an advantage but not essential.

Salary & Hours

Salary on application.

Full Time Office Based – 8-00-17-00 Mon – Fri. Please note we do not offer hybrid/from home working for this role.

Please contact recruitment@cssrecycling.co.uk 01635 265 083. CSS is an Equal Opportunities Employer. CSS is a trading name of Computer Salvage Specialists (Special Waste) Ltd.