L2 Support Analyst

L2 Support Analyst

Shropshire / Hybrid role

£day rate - Inside IR35

A new role is now available for a conscientious IT support person. You will have a passion for helping people and broadening your understanding of IT whilst capitalising on your existing experience to reduce the amount of outstanding IT support tickets..

Providing a dedicated IT support service to people throughout all areas of the business, you will be involved in:

• Investigate, diagnose and resolve IT support issues, working with users, other staff and third-party suppliers as appropriate.

• Work to SLA’s as set by the department and keep customers updated.

• Take ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary within a service desk environment.

• Where escalation is required, you will gather and attached supporting information to the ticket.

• Assist with agreed plans to install or upgrade items of hardware and/or software.

• Create and maintain documentation for IT systems.

To add value to the team and slot straight in, you will have knowledge of or be skilled in:

• Microsoft based operating systems with emphasis on Windows 10/11 and Microsoft Server 2022.

• Networking experience (LAN, WAN, Wi-Fi).

• Laptops, Mobiles, Printers and other network devices

• MS O365, AD (active directory), MS Teams, Sharepoint, Outlook

• Excellent communication skills and telephone manner.

• Ability to set expectations and communicate results.

• Creating technical documentation.

• ITIL v4 Foundation (desirable).

This is an opportunity to work for a growing business.

Interested, APPLY NOW!