Deliver high-quality care and support to individuals based on their personal needs and care plans.
Assist with daily living activities, such as personal hygiene, medication administration, meal preparation, and mobility support.
Promote the dignity, independence, and well-being of service users.
2. Supervision and Leadership
Provide guidance and supervision to junior support workers and care staff.
Act as a role model by demonstrating best practices and offering advice when needed.
Assist in training new staff, ensuring they understand care plans and safety procedures.
3. Monitoring and Reporting
Regularly monitor the health and well-being of residents and promptly report any concerns or changes to senior management or healthcare professionals.
Maintain accurate records and documentation, including care notes, medication logs, and incident reports.
Participate in care plan reviews and contribute feedback to ensure residents receive appropriate care.
4. Communication and Relationship Building
Establish positive relationships with residents, families, and external agencies to ensure effective communication about residents' needs and progress.
Provide emotional and practical support to both residents and their families.
Act as a point of contact for residents, addressing concerns and queries.
5. Health and Safety Compliance
Ensure compliance with health and safety standards, conducting risk assessments and implementing safeguarding measures.
Assist in maintaining a safe, clean, and supportive environment for residents.
Follow infection control procedures and respond appropriately to emergencies.
6. Problem-Solving and Crisis Management
Respond to challenging behavior or crises in a calm, professional manner, using de-escalation techniques where necessary.
Provide practical solutions to problems and ensure residents' emotional and physical needs are met during difficult situations.
7. Team Collaboration
Work closely with healthcare professionals, social workers, and other team members to ensure coordinated care.
Attend and contribute to team meetings, sharing insights and suggestions to improve care delivery.
Assist with the allocation of duties and ensure adequate staffing levels during shifts.
8. Personal and Professional Development
Engage in ongoing training and development to maintain up-to-date knowledge of best practices and regulatory requirements.
Reflect on performance and actively seek opportunities to improve care delivery.