Employment Advisor

MAIN DUTIES:

The post holder will operate as part of a team of with the Routes in Employment, working closely a team of engagement professionals. They will offer one to one support to young people to find, return to or retain employment. The role will involve working directly with Jobcentre Plus, employers and employment agencies to keep people in employment as well as securing employment opportunities.

DUTIES AND RESPONSIBILITIES:

Maintain a caseload of clients offering one to one support to help clients find, remain, or retain employment
Provide one to one advice & guidance where an initial assessment and an action plan identifying clients aspirations and barriers are identified
Coach and mentor clients and offer a range of employment support interventions that will support them to find, remain or return to work. This would involve developing CVs, supporting with job search and interviews
Work closely with local employment support agencies such as the job centre, recruitment consultancies, training, and work placement providers to offer suitable opportunities
Work closely with employers to support clients to remain in their jobs by negotiating reasonable adjustments at the workplace
Provide 1-2-1 support to clients to enable them to return to work after absence or other reasons
Work closely with local employment law professionals and trade unions to offer clients and their employers with information about their employment rights and responsibilities
Identify and maintain good working relationship with employers and prospective partners
Work closely with local agencies to identify appropriate job vacancies
Advocate on behalf of the client with prospective employers, aiming to identify work solutions that will overcome or minimise difficulties within the workplace
Signpost the client, where necessary, to other agencies who will be able to provide advice on benefits or support that the client may be entitled to
Where appropriate, work with other agencies the client is already being supported by, to deliver a more effective support service
PERSON SPECIFICATION:

Customer Service NVQ level 2 minimum or equivalent or be prepared to work towards this
Educated to degree level or equivalent work experience
NVQ level 3 in Advice & Guidance or equivalent or be prepared to work towards this
Qualification in Human Resources or equivalent work experience
Experience of delivering training/presentations
Demonstrable experience of working within a multi-disciplinary team and establishing good working relationships with other provider organisations, e.g., legal advice, job centres and HR
Experience of engaging and working with employers in supporting people to gain and retain employment
Experience of using client database systems and IT systems
Experience in offering advice around employment issues including welfare benefits
At least 2 years case load management experience