Head of Engineering

Head of Engineering - £80,000 - £95,000 – UK remote based – Benefits

• Complete autonomy over CX & Call Recording function
• Experience in building, shaping and developing a team of engineers Via CX
• Lead and run a team of 13 engineers (looking to grow)
• Want to be the face of the engineering team of a multimillion £ organisation

The client I am currently working with have been a trusted leader within the digital transformation and regulatory compliance landscape. They are experts in innovative solutions, spanning system & process design, project management, and service delivery which will drive growth and elevate Customer Experience (CX).

You will be responsible for technically leading and developing a team of Engineers across the Call Centre and Call Recording team. Consistently looking to build and grow the engineering team to exceed targets and expectations with existing and new clients. This type of person needs “to lead from the front” by upskilling the team always being collaborative and bringing the engineering teams together.

Key Skills:

• Be a leader which is liked and respected
• Have the ability to build a happy and successful team
• Confident and decisive whilst making key decisions
• Able to hold your own technically within CX and Call Recording
• Understanding the technical concepts of CX and Call Recording to map the skills across the teams.
• Proven expert within the digital area – Artificial Intelligence (AI)

Responsibilities:

• Complete ownership and autonomy over CX and Call Recording function
• Lead, build, drive and up skill team and team members
• Strive to be #1 CX and Call Recording function
• Drive key deliverables across business function and deliver excellence
• Delegate where possible, empowering people with responsibility to aid their personal growth
• Always looking to grow and develop the team.
• Strong mentality, leading from the front and showing professionalism.
• Report directly into board
• Developing skills and being a player manager, driving the (CX) division forward

This is an amazing role in an exciting business and an opportunity for the successful person to run things how they see fit with full backing of board.

Head of Engineering - £80,000 - £95,000 – UK remote based – Benefits

Please hit the button to Apply and / email sam.wells@infraview.co.uk or call on 020 3950 9970 for further info.