Customer Service Housing Permanent
Are you an experienced customer service professional with a background in housing associations? Do you have a passion for delivering exceptional service and contributing to a positive community impact? If so, we want to hear from you!
I am working with a local client to recruit a Customer Service Officer for the team in Wakefield. My client is dedicated to providing outstanding service that meets and exceeds customer expectations. They are looking for a Customer Service Officer who shares the same commitment to excellence.
Key Responsibilities:
- Customer Service Excellence:
Undertake tasks and duties to deliver a service that meets and exceeds customer expectations, adhering to company vision and values. - Team Contribution:
Be an effective contributor to the overall performance of the team/service area, while supporting the overall organisational vision and values. - Policy Application:
Apply policy and procedures to a discrete area of work, ensuring they meet organisational and customer needs. - Relationship Management:
Maintain effective working relationships with external partners to align with organisational vision and values. - Compliance:
Proactively ensure work is delivered in compliance with all relevant policies and legislation, including Risk Management, Data Protection, Equality & Diversity, Health & Safety, Financial Regulations, Safeguarding, Whistle-blowing Policy, Probity, and Professional Boundaries. - Additional Duties:
Do any other reasonable duties as requested.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional development and career growth.
- The chance to make a meaningful impact on our community and customers.
Requirements:
- Proven experience in customer service within a housing association.
- Strong communication and interpersonal skills.
- Ability to apply policies and procedures effectively.
- Commitment to maintaining high standards of compliance and ethical conduct.
- A proactive and positive approach to problem-solving and teamwork.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#