Quality Assurance Coordinator - Hospitals and Healthcare

Role: QA Coordinator

Schedule: Full - time

Location: London Euston

Industry: Diagnostics, hospitals & healthcare

As the QA Coordinator, you will play a vital role in ensuring the quality of the company's operations. Your responsibilities will include coordinating and implementing quality assurance activities, evaluating processes, and identifying areas for improvement. You will work closely with different departments to develop and maintain quality standards, policies, and procedures. Additionally, you will be responsible for conducting internal audits to ensure adherence to regulatory requirements and industry best practices. This is an excellent opportunity for someone with a background in quality assurance within the hospital and healthcare industry. If you are passionate about delivering high-quality diagnostic services and have a keen eye for detail, this role is perfect for you.

Responsibilities:

- Ensure and promote awareness of quality management system requirements, ensuring compliance with ISO 15189 standards and UKAS regulations.

- Monitor the Quality Management System, ensuring compliance with local regulations, accreditation requirements, and best practices.

- Share updates and document changes on regulatory or accreditation requirements with the QA Manager and relevant departments.

- Facilitate the Quality Program across the organization and align with company objectives in quality, environment, information security, and health and safety.

- Provide advisory on implemented policies and procedures.

- Conduct training on accreditation standards and local regulatory requirements.

- Provide training and guidance on the use of the quality management system, including document management and non-conformance.

- Support managers during the introduction of new personnel to QMS.

- Ensure all personnel involved in Adverse Events are properly trained.

- Support QA Manager with continuous improvement and report completion.

- Analyze statistical data to improve the Quality Management System.

- Stay updated on regulatory standards and developments.

- Drive process improvement in laboratory processes by identifying opportunities for increased efficiency.

- Support quality assurance work and contribute to business objectives by advising on quality and risk management policy development.

- Maintain document control systems, codify documents, and improve operational aids (manuals, procedures, etc.).

- Share performance indicators as requested and work with departments on failed metrics.

- Ensure the Group Adverse Event procedure is properly implemented across all sites.

- Manage non-conformities, complaints, and claims from patients or clients.

- Prepare the Monthly Adverse Event Report.

- Conduct internal audits and support other units as needed.

- Ensure audit readiness by monitoring safety practices, quality control processes, and equipment management.

- Provide guidance on supplier selection and evaluation, equipment management, and accreditation compliance.

- Perform risk assessments and maintain a risk registry.

- Support Customer Support and Sales teams on client queries.

- Assist with management reviews, chair local quality committees, and prepare minutes and quality summary reports.

Requirements:

- Bachelor's degree in healthcare management, quality assurance, or a related field.

- Proven experience in quality assurance within the hospital and healthcare industry.

- Strong knowledge of regulatory requirements and industry standards (ISO 15189 and UKAS).

- Familiarity with RCP and IBMS guidelines.

- Excellent analytical and problem-solving skills.

- Attention to detail and ability to maintain accuracy in a fast-paced environment.

- Strong communication and interpersonal skills.

- Ability to work independently and prioritize tasks.

- Proficiency in using quality management software and tools.