Customer Services / Hire and Sales Desk Coordinator

Company Description

Ischebeck Titan Ltd. was founded in 1990 and is well known throughout the construction industry as innovators in formwork, falsework, and geotechnical solutions. With further operations throughout the UK, Middle East, and Australia, our collective disciplines enable the Ischebeck Titan Group of companies to offer original, high-quality solutions practically anywhere in the world.

Our sister company, Ischebeck Inform, specializes in concrete accessories and reinforcements, supplying innovative concreting products sourced from around the world. We bring cutting-edge construction solutions to change the way you work.

Formwork | Falsework | Ground Engineering | Concrete Accessories | Reinforcements

Role Description

This is a full-time on-site role located in Burton Upon Trent for a Customer Services / Hire and Sales Desk Coordinator at Ischebeck Titan. The role involves coordinating customer services, managing hire and sales desk operations, and ensuring smooth communication and support with clients.

• Be the ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
• Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
• Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
• Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
• Arrange the on and off hire of equipment as requested by customers
• Check availability of equipment from within stockholding and/or supply chain
• Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
• Process on hire and sale orders through the Company’s computer system
• Process off hire instructions through the Company’s computer system
• Process equipment returns through the Company’s computer system
• Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times

Qualifications

• Prior experience in customer service, hire, or sales coordination
• Construction / Hire / Builders Merchant Experience
• Problem Solving Abilities
• Customer service skills
• Strong communication and organisational skills
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency in MS Office and customer management systems
• Attention to detail and problem-solving abilities

Your Rewards

Competitive benchmarked basic salary

10% pension

PMI

25 days holiday (Increase with service)

Non contractual Bonus scheme

Retail discounts

Inclusive and vibrant work culture

Plus many more flexible benefits tailored to your needs

Modern workplace, with free car parking

For more information please apply for the role.