Individual Giving and Supporter Care Manager

Job Title: Individual Giving and Supporter Care Manager
Reporting To: Head of Marketing
Manages: Supporter Care Officer
Location: Home-based (some travel across UK when necessary, including the Leicester office)
Contract: Permanent
Salary: £37,945.00
Hours: Full time (36 hours per week). Flexible working offered.

About the Employer

Our client is a federated charity consisting of a central national office in Leicester, and 178 geographically dispersed local organisations, all working together under the same identity.

This charity recognises that being a parent has never been easy. Every one of their volunteers is trained to work alongside parents to overcome the challenges they are facing. They work with parents to build on their strengths and give them the support that they tell this charity that they need. They offer no judgement - just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference this charity makes and often their volunteers have lived experience of the challenges their families are facing themselves.

About The Role

This is a key role within the marketing team at an exciting time of growth for this charity. You will be joining them at a development stage and will have a real opportunity to shape supporter journeys and supporter care programmes across the organisation. Be part of a movement focused on improving the long term outcomes of children across the UK, and help this charity grow, so that they can be there for every child who needs them.

The Individual Giving and Supporter Care Manager will develop and implement campaigns that build the supporter base along with retaining existing supporters. Through compelling and personalised supporter journeys, you will ensure that supporters feel like partners in ensuring that no child's life chances are limited.

You will communicate effectively with supporters and build a strong connection with them by placing supporter care at the heart of this charity's work, while also engaging potential new supporters.

Reporting to the Head of Marketing you will be responsible for all supporter care activities and acquisition campaigns. You will also manage the Supporter Care Officer and will create a supportive environment where you will help them achieve their objectives.

You will have experience of working in an individual giving/supporter care team or marketing role within the charity sector managing campaigns and supporter communications. With a proven track record in delivering successful campaigns, the ability to work to tight deadlines and with excellent attention to detail, you will be able to effectively manage key relationships internally and externally to deliver on campaigns with agreed time frames.

If this sounds like your type of challenge this charity would love to hear from you.

Closing date for applications: Thursday 31st October 2024, 5pm.
Interviews will be held virtually on the 1st and 2nd November 2024.

Interested?

Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).

This employer is committed to Equality of Opportunity and Diversity. They wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability. Appointments will be based on merit, following an open and clear selection process.

No agencies please.