Wanstor is a multi SDI award winning, future proofed IT service provider. Join our dynamic team as a 2nd Line Support Technician providing a blend of onsite and remote support to our prestigious client
Daylesford Farm, part of the
Bamford Collection Group, based in the scenic Cotswolds countryside.
In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.
What You'll Do- Hands-On and remote troubleshooting: Utilize technical expertise to diagnose and resolve complex IT issues escalated from 1st line support
- Client Interaction: Engage directly with clients to understand their technical concerns, providing clear and friendly communication throughout the support process to build strong client relationships.
- Team Collaboration: Collaborate with senior technicians and engineers to escalate and resolve challenging technical issues, while also actively contributing insights and ideas to improve support processes and efficiency.
- Continuous Learning: Stay updated on the latest technologies and industry trends through training and self-study, continuously expanding technical knowledge and skills to enhance support capabilities and career growth.
About You- Experience providing technical support at a 2nd line level or at a 1st line level demonstrating youre ready for more!
- Experience of Microsoft server operating systems and technologies, user management through AD
- Knowledge of ITIL, incident, problem and change management
- Ability to understand and operate to the standards of Cyber Essentials for IT Security.
A degree in an IT related field or comparable technical certifications are advantageous.
What You'll Love- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
- Health and Wellbeing: Benefit from Vitality health programs to keep you at your best.
About WanstorWanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers needs for a quick response.We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.
Wanstors clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each persons potential in building a successful career with Wanstor.
Core Values
We align ourselves to a core set of values & behaviours:
- Customer Advocates: Put customers at the heart of what you do, to consider their needs with every decision you make
- Proactive: Leave things better than you found them. Drive change, dont just talk about it.
- Growth Mind-set: Learn on reflection, embrace change, and seek to continuously improve. Take opportunities to share knowledge with others
- Trust: Do what is right, not what is easy. Instil confidence through proactive communication.
- Winning Teams: Dont settle for average, inspire others with your ambition and enthusiasm.
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