Customer Services & Accounts Assistant Coordinator

Customer Service and Accounts Coordinator - Part-Time
Location: Egham

Hours: Part-time, 25 hours per week (Flexible - can be spread over 3 full days or 5 half days)

Fully Office Based

Salary: 25,000

Benefits include:
Flexibility in working hours - with scope for hours to increase as the role grows
Competitive salary
Opportunity for growth within the company.
Private Pension
Private Healthcare after 3 months
Your birthday off if it falls on a weekday
Potential for a yearly bonus, based on both individual and company performance
Regular social events
Access to training courses
Core hours: 9am-5.30pm

Are you passionate about delivering exceptional customer service and ensuring smooth post-sales operations? We are seeking a Customer Service & Accounts Coordinator to join our clients team Reporting to the Customer Service Manager, you will play a crucial role in processing orders, handling inquiries, and managing logistics for customers.

Key Responsibilities:

Operational Processes
Handle customer orders received via email or phone
Enter orders into the ERP system and manage the process until invoicing and delivery
Monitor product availability and suggest substitutions when needed
Ensure timely communication with customers regarding order status
Coordinate deliveries and returns, ensuring customer satisfaction
Manage inventory, stock levels, and consignment expiration dates

Tender Processing
Assist in preparing and submitting tender files according to deadlines
Organise sample shipments and update customer records

Communication & Collaboration
Liaise with internal teams (sales, logistics, finance) to ensure smooth operations
Provide regular reports on customer inquiries and issues
Relay complex issues to appropriate departments

Claims Handling
Be the point of contact for customer claims and ensure efficient resolution
Process service-related complaints and escalate material vigilance concerns

Accounting Support
Evaluate customer credit profiles and monitor account balances
Follow up on overdue accounts and resolve billing discrepancies
Credit Control duties

Qualifications & Skills:
Proven experience in a similar customer service / accounts administration role
Strong verbal and written communication skills
Proficiency in Microsoft Office and ERP systems
Excellent organisational skills and attention to detail
Ability to work collaboratively with various departments

Next Steps
If you're ready to take on a rewarding role where your contributions will make a difference, apply now! Contact Sylvia White at Office Angels or apply by sending your CV

Ideally you will be available to start work by 21st October 2024

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.