Global Customer Success Manager


Company 

JCDecaux UK

Location 

London

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

Job Requirements/Description

We are actively seeking an enthusiastic and inventive Strategic Account Manager to join the Customer Success team responsible for managing and developing Data projects within the Data Department (DataCorp) and client relations with our global strategic advertisers.

Reporting to the Strategic Account Manager, you represent DataCorp to key strategic accounts and JCDecaux subsidiaries worldwide at both local and global levels. You already have experience in advertising within an advertiser/media/agency and an affinity for the sector, particularly for data and insight.

This role is a Fixed Term Contract until the 24th of October 2025.

Reports into: Global Account Data Director


What You'll be Doing

  • Run major advertiser accounts where you will be the ambassador for all JCDecaux data-related activity for key accounts. Guide strategic advertisers for a smooth and effective adoption of JCDecaux's data solutions locally and globally and drive growth and foster loyalty
  • Work closely with Product teams (Product Manager, Product Marketing Manager), Corp entities, and JCDecaux Business Units.
  • Support and coordinate relationships with a portfolio of global key client accounts to establish long-term partnerships.
  • Define and implement a data strategy for your accounts
  • Identify client needs/objectives
  • Define and track medium and long-term client KPIs
  • Develop a deep understanding of DataCorp’s product and service offerings to upsell and cross-sell to key advertisers
  • Conduct studies using solutions provided by DataCorp (pre/post-campaign studies)
  • Define the delivery schedule of studies/services for each Key Account
  • Collaborate with internal teams to ensure deadlines and overall account satisfaction.
  • Participate, if necessary, in building client presentations for new partnerships and opportunities



A Little bit about us...

  • Experienced in identifying and rapidly developing strategic business opportunities which may need a creative approach to proposing suitable client solutions.
  • You are interested in data/insight and are passionate about learning more in this area
  • You are comfortable communicating complex subjects to a non-technical audience
  • You demonstrate rigor and organization, with the ability to prioritize tasks
  • You have analytical and synthesising skills
  • You have strong communication skills and speak English fluently
  • You demonstrate good adaptability to different situations


Qualifications and Experience…

  • Demonstrable experience in marketing or project management on media and/or data-related topics, in retail or media
Company 

JCDecaux UK

Location 

London

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

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