Sales Manager

SF Recruitment have partnered with an organisation in Halesowen who are looking to recruit an experienced sales professional on a permanent basis.
Salary: £26k plus bonus
Hours: Monday to Friday 9am-5pm, 30 minute lunch break
Sales Overview - to increase revenue, growth and market share by developing and implementing sales strategies
? Develops and implements sales initiatives to sell specific products or product lines
? Presents sales reports (budges / forecasts etc) and compiles relevant monthly summary reports
? Builds, maintains and monitors relationships with the Company's key accounts, communicating with them regularly including visits
? Develops a plan for customer development in terms of timeline, targets and monthly achievements
? Develops overseas distribution networks
? Develops Company exhibition plan
? Monitors and evaluates data to identify trends and implements relevant initiatives
? Liaises with other team members to keep abreast of marketing initiatives and new product development
? Manages a team of dedicated Sales / Customer Service Administrators, and Human Resources & Customer Care Administrator to ensure they adhere to and comply with Company policies and procedures related to Sales and Customer Service
? Monitors and reviews customer contact (calls, messages etc) to ensure a quality performance and ensures that all communications are accurate and concise
? Ensures SLA's are achieved by all
? Deal with any escalated customer matters in conjunction with the MD and report weekly to the Managing Director
? Engages with customers to obtain customer feedback to ensure satisfaction and loyalty
? Updates team members regarding new products, services, policies and procedures
? Ensures continuous improvement throughout and trains and motivates team members
? Assists with employee relations in terms of recruitment, staff rotas, performance, welfare, communication, involvement, probation, induction, performance reviews and dispute resolution in conjunction with the Human Resources team
? Health, safety and environmental management within area of responsibility
? To develop employees within all areas of responsibility in line with objectives / KPI's
? Completion of all necessary documentation on time and in full

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