Team Support Officer - Customer Service

Your new company
You will be working for a large government organisation based in Cardiff City Centre, which is easily accessible via multiple public transport routes. The organisation offers a hybrid approach to working and requires all staff to pass a basic DBS check.
Your new role

• General administrative duties including electronic records management; answering internal and external telephone calls; document and post handling.
• Ensure data and sensitive personal/commercial information is processed effectively and handled in line with legislation and guidance.
• Provide excellent customer service for internal and external customers. Respond to any queries correctly, informatively and in a timely manner (in accordance with the Team's Service Level Agreement).

What you'll need to succeed

• Experience of working in a customer service or administrative role.
• Confident and comfortable working in a telephone-based role.
• Able to work from the Cardiff office as and when required.
• Must pass a basic DBS check.

What you'll get in return

• You'll join a great team, working in a temporary post until September 2025.
• You will earn a rate of 12.80 per hour.
• Hybrid working.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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