Bromford
Northway
Full Time
Contract
£28,000 - £33,000 Per Annum
Do you have a passion for customer service? Do you want to join an organisation rated as a Great Place to Work? If you want to make a difference in people's lives and have experience of working in benefits, housing income or another related area, we want to hear from you!
Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation. You ll manage a patch of around 1000 homes, taking the time to develop strong relationships with customers. Your role will include offering advice and support to those facing difficulties with rent payments, with a focus on tenancy sustainment.
Experience in housing or benefits advice would be beneficial. We are looking for someone who can think independently to solve problems and work collaboratively with other departments. You should be able to come up with solutions while delivering the best customer experience.
This is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.
This role is a full-time, 13-month fixed-term contract role covering Tewkesbury, Gloucester City Centre and the surrounding areas. An Enhanced DBS check will be sourced for the successful applicant.
In this role, we want you to bring:
The closing date is Monday 4 November with interviews taking place at our Shannon Way office in Tewkesbury.
Please note: If we receive sufficient interest this advert may close before the deadline. Therefore, we recommend you complete your application as soon as possible.
Bromford
Northway
Full Time
Contract
£28,000 - £33,000 Per Annum