Floor Manager

Job Title: Floor Manager
Location: Liverpool
Reports To: General Manager

About the Role
We re working with a lively, upscale café in the heart of Liverpool to find a Floor Manager who s as passionate about coffee as they are about leading a team! Our client is looking for someone who can bring energy, enthusiasm, and an eye for detail to the floor overseeing a busy café environment and ensuring every guest leaves with a smile and a great experience.

Who We re Looking For
Are you a coffee lover who thrives in a fast-paced, guest-focused environment? As Floor Manager, you ll take charge of the day-to-day floor operations, lead a team of dedicated front-of-house staff, and keep service running smoothly. This role is ideal for someone with great leadership abilities, a strong customer focus, and a love for coffee culture.

Key Responsibilities

• Manage Floor Operations: Oversee daily floor activities to maintain high standards of service and efficiency.
• Customer Engagement: Engage directly with customers to ensure satisfaction, resolve any issues, and elevate the guest experience.
• Team Leadership: Supervise, motivate, and support front-of-house staff, coordinating schedules and guiding staff through shifts.
• Training & Development: Train new hires, support ongoing staff development, and ensure everyone delivers consistent service.
• Quality Assurance: Ensure that all food and drink items meet the café s high quality and presentation standards.
• Inventory Oversight: Monitor inventory levels, coordinate reordering, and communicate with the kitchen to ensure seamless service.
• Health & Safety Compliance: Ensure adherence to health, safety, and hygiene standards across all floor operations.
• Financial Management: Assist in end-of-day financials, handle till operations, and ensure accurate reporting.

Qualifications

• Experience: At least 2 years of experience in a supervisory or managerial role within a café, restaurant, or hospitality setting.
• Customer Focused: A genuine passion for creating an exceptional guest experience.
• Leadership Skills: Proven ability to manage and motivate a team, with strong conflict resolution and decision-making skills.
• Organized & Efficient: Able to multitask and keep the team focused during busy hours.
• Excellent Communicator: Strong verbal communication skills with a personable approach.
• Flexible Schedule: Willing to work various shifts, including evenings, weekends, and holidays.
• Coffee Enthusiast: A true coffee lover who appreciates quality and can share that passion with others.

Benefits

• Competitive salary package
• Growth and career development opportunities
• Staff discounts
• A positive, engaging work culture

How to Apply

If you re ready to lead a team and share your love for coffee with a bustling café in Liverpool, we d love to hear from you! Please send your CV and a cover letter explaining why this role is perfect for you!