Master Technician / Lead Technician / Head Mechanic

Job Purpose

• Undertake servicing and repair work on internal and external customer vehicles with maximum efficiency.
• Investigate customer concerns using advanced diagnostic equipment and techniques.
• Handle priority jobs requiring Master Technician level skills on various vehicles at the Tilbury Import Centre.

Key Responsibilities

• Complete all work according to technical requirements, including preparing detailed technical reports.
• Read and understand all job cards before commencing work.
• Report any additional work or parts needed to the Workshop Controller for customer authorisation before starting.
• Ensure customer vehicles are protected from damage while in the workshop.
• Complete necessary documentation for any warranty work and handle warranty displacement parts responsibly.
• Ensure displaced parts for disposal are rendered unusable.
• Maintain special tools and equipment in good condition, reporting any issues immediately.
• Keep the work bay and surrounding areas clean and tidy.
• Adhere to all safety policies and procedures.
• Prepare accurate technical reports as per standards.
• Perform all work to the highest standard, ensuring customer satisfaction.
• Work efficiently, meeting performance metrics.

Person Specification

• NVQ Level 3 Technician.
• Preference for technicians trained to Master Technician or equivalent level.
• IMI Level 4.
• Previous experience with franchised dealer technical work.
• Full, clean UK Driving Licence.
• Ability to maintain a clean and organised workspace.
• Willingness to work collaboratively in a team environment.