HGV Service Advisor

32,000 DOE + uncapped OTE + Overtime 1.25x hrly rate

HGV Service Advisor required to join our client in Hayes. The ideal candidate will have a strong background within the HGV industry and a passion for providing exceptional customer service.

This role in Hayes, offers a rewarding opportunity to contribute to the smooth operation of their service department and ensuring customer satisfaction.

HGV Service Advisor key responsibilities:

• Managing and optimising service bookings: Efficiently interpreting customer requirements to ensure timely and well-planned service appointments.
• Supporting customer needs: Assisting customers with their service schedules, MOTs, and O Licence requirements.
• Ensuring quality and accuracy: Auditing job cards and associated documentation to maintain high standards of service.
• Promoting safety and compliance: Adhering to health and safety regulations and ensuring safe work practices.
• Coordinating external services: Managing sublet orders and coordinating specialist work as needed.
• Providing excellent customer service: Responding to inquiries, greeting customers warmly, and promoting additional services.
• Maintaining accurate records: Updating customer information and creating job cards.
• Collaborating with the team: Effectively communicating with service advisors, parts staff, and the workshop controller.

HGV Service Advisor required skills and experience:

• Previous experience in the HGV Industry either on or off the tools
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to thrive in a fast-paced environment and prioritise tasks effectively.
• Proficiency in DMS Systems, Kerridge, Pinnacle or 1Link
• Confident with upselling products on a B2B & B2C basis

Benefits:

• Salary up to 32,000 DOE + Uncapped OTE
• 1.25x hrly rate for overtime
• Opportunity for career advancement
• Manufacture training and development opportunities
• Friendly and supportive work environment where your contributions are valued.
• 25 Days Annual Leave + Bank holidays
• 5% Company Pension contribution
• Private Medical Insurance

If you have experience within the HGV Industry and you are seeking a new role as a HGV Service Advisor in the Hayes area, please click to apply!

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Please note that we are only able to accept applications from candidates who currently have the right to work in the UK

Consultant: Beckie Gardner
Job Number: (phone number removed) / INDCOM
Location: Hayes
Job Role: HGV Service Advisor

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.