Registered Manager- Complex Care

Direct Homecare is an exciting, fast growing, innovative Care brand based in Monument in the Heart of the City of London.

Specialising in managing Complex Packages including but not limited to Acquired Brain Injury, Dementia, Elderly and Home from Hospital Care, Direct Homecare is now seeking an experienced Registered Manager or Clinical Lead who wants to take the next step in their career and manage a national brand.

Job Description

To share the day-to-day activities of our registered service including development, compliance functions, with the purpose of providing a safe, professional, and high-quality service across the complex care business and wider regulated areas as required. Actively promote the business and ensure that an adequate supply of nurses, complex care workers and support workers are recruited for all packages of care. To manage recruitment and retention streams as required across these packages and sustain profitability within our complex care services, whilst working with the Operations and Clinical Managers to ensure that all national legislation and corporate policies and procedures are always adhered to in line with all industry and regulatory requirements. The role will also support and develop existing and new client relationships, which will include proactively seeking new work opportunities and managing ongoing relationships, in partnership with our management team, to ensure that the commercial function of our business runs in alignment with our clinical function.

Key Accountabilities

Clinical

• Share in the day to day running of all regulated activities as the needs of the business dictates
• As the Registered Manager, you will be required to focus on providing/maintaining the highest of quality standards in line with CQC.
• Ensure Clinical skills are kept up to date in line with NMC guidelines and revalidation

Communication

• Provide returns and reports at agreed intervals, detailing business activity, including marketing and promotions, to Senior Management and stake holders.
• Ensure that all necessary information such as complaints, relevant local information and personnel issues are logged and acted upon appropriately.
• Ensure that all relevant communications from Head Office or other sources are conveyed to the team as effectively as possible.
• Make sure that staff are kept fully informed of changes in administrative procedures and that these procedures are adhered to.

Training

• Be responsible for ensuring that all employees with any/all mandatory training and special training needs are delivered as required, for them to undertake assignments.
• Ensure that all care staff are trained to the highest possible standards.
• Ensure that all staff are always compliant.

Quality

• Ensure that all client needs are met in a professional manner.
• Follow all Direct Home care quality procedures and carry out internal audits both formal and informal.
• Investigate and resolve complaints.
• Ensure that all staff are managing the quality of each employee and that they are regularly assessed and that those workers who do not meet acceptable levels or standards are supported to improve and/or removed from the register.
• Lead the business to conform with all necessary legislation e.g. CQC, Employment Legislation, Care Standards Act, NMC, RCN Guidelines.
• Ensure that regular telephone and email contact is made with all clients.

Personal & Professional

• Participate in training sessions agreed with your director.
• Maintain the highest possible personal and professional standards in terms of personal presentation, method of operation and ethical judgements.
• It is a requirement that you have a full driving license.
• Have a Level 5 in Leadership

Job Type: Full-time

Salary: 35,000.00- 45,000.00 per year

Ability to commute/relocate:

• London, EC3V 0HR: reliably commute or plan to relocate before starting work (required)
• Licence/Certification:
• Driving Licence (preferred)