Income Officer

Income Officer
Sevenoaks
Temporary 3 months
Full-time 37 Hours
THE ROLE
As an Income Recovery Officer, you will be joining an Income Team within a Housing Association based in Sevenoaks, and will be responsible for maximising income recovery efforts across all tenures, ensuring tenancy sustainment, and managing arrears cases through to completion. Key responsibilities include:

• Prompt recovery of rent arrears and other debts across general needs, shared ownership, and supported tenancies
• Managing rent accounts and providing tailored support for tenants to sustain tenancies
• Communicating with tenants through calls, letters, home visits, and unannounced visits to resolve arrears cases
• Representing West Kent Housing in Court proceedings, including preparing legal documents and statements
• Serving Notices of Seeking Possession and representing cases with a high level of accuracy
• Supporting tenants with benefit advice and providing referrals for additional support services
• Consistently achieving KPI targets to reduce arrears percentages

THE CANDIDATE
The successful candidate will have previous experience in a similar income recovery or housing role, with a focus on delivering outstanding customer service and meeting challenging targets. Additional requirements include:

• Proven track record in effective income recovery and arrears management
• Experience in court representation and legal process management
• Strong communication skills for tenant outreach and negotiation
• Ability to perform home visits and maintain professional boundaries
• Understanding of welfare benefits and referral processes

THE CONTRACT
3 months, with the potential for extension
The pay range for the role is 20.00 to 22.00 per hour LTD company rate. The PAYE equivalent is 17.05 to 18.76 per hour, inclusive of holiday.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call (phone number removed) to discuss the role further