Technical Product Support Specialist

Company

Johnson Controls

Location

belfast

Employment Hours

Full Time

Employment Type

Permanent

Salary

Job Requirements/Description

Who we are

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions making the people, facilities, and assets safe with our industry-leading security solutions. We are passionate about improving the way the world lives, works, and plays. This is an exciting opportunity to develop the next generation of AI-driven security solutions. Your role will have a large impact, as the technology you develop will be used to protect people, facilities, and assets, at scale – around the world.

What you will do

Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations.
Logging and keeping detailed records of support cases
Prioritizing and managing open cases
Talking clients through a series of actions to help set up systems or resolve issues
Troubleshooting system and diagnosing and solving CEM hardware or software faults
Installing and configuring CEM AC2000 software applications & hardware
Writing technical Troubleshooting guides, user guides & product release notes
Delivering technical product training on hardware or software applications

What we look for

Essential

Degree in Computer Science or related subject or relevant industrial work experience.
Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience
Understanding of Linux including shell scripts
Understanding of SQL
Experience with Networking and troubleshooting servers/client machines
Experience of Virtual Platforms including Guest OS Installation
Experience installing and supporting Windows applications
Self-motivated to manage your own time independently and must be able to work as part of a team.
Willingness to travel

Desirable

Experience in a customer-facing technical support environment
Experience in supporting custom software applications
Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems
Proficiency in any other European language

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