Senior End User Computing Engineer

HCA Healthcare UK's Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories and other associated businesses.

The ITG Technology Delivery team is responsible for maintaining all the technology infrastructure components, as well as looking after all the aspects of applications, services, storage, networking and connectivity elements that are used in the day-to-day operations of an organization.

What you'll do:

1. Ensures that system software is provisioned and configured to facilitate the achievement of service objectives.
2. Evaluates new system software and recommends adoption if appropriate. Plans the provisioning and testing of new versions of system software.
3. Investigates and coordinates the resolution of potential and actual service problems.
4. Ensures that operational procedures and diagnostics for system software are current, accessible and well understood.
5. Provides technical leadership to optimise the performance of IT infrastructure.
6. Investigates and manages the adoption of tools, techniques and processes (including automation) for the management of systems and services.
7. Oversees the planning, installation, maintenance and acceptance of new and updated infrastructure components and infrastructure-based services. Aligns to service expectations, security requirements and other quality standards.
8. Ensures that operational procedures and documentation are fit for purpose and kept up to date. Ensures that operational issues are identified, recorded, monitored and resolved. Provides appropriate status and other reports to specialists, users and managers.

As part of joining the EUC team, you will be involved in working on the following:

1. EUD Offering and Standards
2. EUD Management via SCCM
3. Messaging - Office 365, Teams, Email
4. Citrix - App and Desktop deployment
5. MDM - InTune and JAMF

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:

1. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
2. Private Healthcare Insurance for treatment at our leading hospitals.
3. Private pension contribution which increases with length of service.
4. Season Ticket Loan and Cycle to Work scheme.
5. Group Life Assurance from day one.
6. Critical illness cover.
7. Enhanced Maternity and Paternity pay.
8. Corporate staff discount for all facilities including Maternity packages at The Portland.
9. Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
10. Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.