Customer Care Advisor

Your new company
A fantastic new opportunity is available working for an online retail business between Hammersmith and Chelsea for a Customer Care Advisor to join their fun and likely team. The business are well-established brand, part of a wider group with a number of reputable businesses under their umbrella.This is a permanent role based in beautiful open-plan offices that really show off their exciting, high-end retail products and will be looking to start ASAP.

Your new roleYour new role will be to work as a Customer Care Advisor within an office environment on phone and email channels, using systems such as CRM, Freshdesk, you will dealing with product orders, logistical issues and support with working closely with their delivery partner. You will work to KPIs and SLAs, focussing on a high quality service and presenting the business in a professional manner.

What you'll need to succeedIn order to be considered, you will have ideally worked Customer Service within either an office, call centre or luxury retail environment where you will have experience dealing with customers preferable over phone or email but in person will be considered too. You will be within easy reach of the Hammersmith/Chelsea area and be able to commute in under an hour and be able to start on either the 22nd of October or 1st of November

What you'll get in returnIn return you will be offered a permanent contract paying £24,000 per year, with 28 days holiday, staff discounts and sales where you will be invited to events showcasing new products or collaborations. You will also be offered a range of discounts from other brands that are part of the group. The role is 40 hours per week with standard hours of 9-5.30pm Monday to Friday, there will be some weekends required with this role (which can be done from home) and occasional bank holidays which can also be worked from home.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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