Housing Solutions Officer

My client is looking for an experienced Housing Solutions Officer to join their team Complex Needs Team on a contract basis. As a Housing Solutions Officer, you will lead efforts to address homelessness, specialising in cases involving vulnerable individuals, such as those experiencing domestic violence, mental health challenges, or high-risk situations.

You'll collaborate with multi-agency partners and provide vital support and guidance to those with complex circumstances. Additionally, you will manage sensitive, high-risk cases, working with external stakeholders like health services, police, probation, and housing associations, while ensuring decisions comply with legislation and policy.

The Role
Develop tailored housing solutions and interventions for clients at risk of homelessness, providing support to keep them off the streets and into secure housing.
Take the lead on high-need cases, often involving court reviews, multi-agency meetings, and in-depth assessments to deliver positive outcomes.
Engage with landlords, healthcare providers, social services, and support agencies to provide wraparound care for clients.
Conduct outreach and promote alternatives to social housing, offering clients a broad view of available housing options, including private rentals and supported housing.
Document case details meticulously, produce statutory decision letters, and track client progress effectively.

The Ideal Candidate
You have a strong background in housing or social services, particularly working with complex, vulnerable client groups in high-stakes situations.
Excellent interpersonal, mediation, and negotiation skills, with a problem-solving mindset and the ability to handle sensitive cases calmly under pressure.
Up-to-date understanding of housing legislation, such as the Homeless Reduction Act 2017, and familiarity with local housing solutions.
A passion for customer care, equality, and continuous improvement, ensuring every individual receives fair, high-quality service.

Candidates must have the right to work in the UK to be considered for this role.

What You Need to Do Now
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.