IT Support Specialist (Stoke)

Who we are looking for

As an IT Support Specialist, you will tend to the technology requirements for Company Directors and associated individuals.

You will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution

You will also proactively maintain, assess suitability and suggest improvements of all hardware and software.

In this role, it is critical that you can identify and anticipate changes that may have a positive or negative impact on the technology used. You will offer alternative and future solutions to be considered and adopted within the Business.

At times, you may also support the wider Business alongside 1st and 2nd line support teams.

We are looking for a highly motivated, self-starter who will operate with a sense of urgency, whilst demonstrating flexibility and openness to learning new and exciting technology skills. The role demands high levels of trust, confidence and professionalism at all times.

An on-site presence and travelling to other locations will be required.

Preferred skills and experience

• Demonstrable experience supporting a VIP or executive user base.
• Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards).
• Experience with hardware and software support on PC, Mac, iOS and Android devices.
• Experience in the support and implementation of anti-virus and security products.
• Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies
• Strong stakeholder management and communication skills.
• Ability to work under pressure to tight deadlines while maintaining a high attention to detail.
• Keen interest in technology as well as a desire for driving continuous improvement.
• Proven record of commitment, competency and self-motivation with strong time management and flexibility.

Main Responsibilities

• Diagnosing and finding solutions for all hardware and software issues.
• Identifying and anticipating technology opportunities and impacts.
• Supporting workplace issues and requests, including building, audio and visual management.
• Setting up and configuring consumer technology (IOT).
• Providing an on-call service.
• Escalating to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required.
• Adhering to published processes and procedures while instigating changes where required.
• Maintaining asset inventory ensuring accuracy at all times.

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