Client Relationship Manager / Account Manager – Fintech Software Development Company
Horsham, West Sussex – Up to 50K plus bens.
My client is a global software development company based in Horsham, West Sussex. It has a fabulous opportunity for an experienced Client Relationship / Account Manager.
Key Responsibilities
- Serve as the main point of contact in all matters related to client concerns and needs.
- Through account planning and roadmap alignment, build and strengthen client relationships to achieve long-term partnerships at the operational through to CxO level.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Write accurate, appropriate Statements of Work (SoWs) taking input from the delivery team, and ensuring timely sign-off from the client.
- Produce accurate and timely invoices with associated supporting documentation in line with contractual requirements, SoWs, and company procedures.
- Handle enquiries and requests from customers and address their needs.
- Monitor/report account performance, and ensuring the clients only receive services that are within contracted services levels or agreed SoWs / CRs.
- Generate progress reports
- Meet regularly with other team members to discuss progress and find new ways to improve business.
- Identify upsell, cross-sell, and renewal opportunities; communicate with the sales team regularly.
- Actively input into the product management process by highlighting new business requirements and opportunities,
- As part of your role, you will be expected to share your knowledge with your team and other colleagues insuring that the business is supported through its succession planning activities.
- Although this role does not have line management responsibilities, you may assist in supervising or coordinating the work of others.
This Account Manager role will be Hybrid and based in the company’s office in Horsham, West Sussex. The salary is to £50k per annum with an excellent employee benefits package.
To apply for this role please reach out as soon as possible with an up-to-date CV and details of your interview availability for a confidential discussion regarding this excellent opportunity. Please note that this is an office-based role in the company’s office in Horsham, West Sussex.