Senior Operations Consultant

ICSR is a relatively new, fast-growing and exciting consultancy which is focused on the Insurance sector. We provide advisory and resourcing support for our clients across a range of areas including Governance, Risk, Compliance, Underwriting Controls, Operations, IT, HR, Claims, Complaints and Project Management.

The business has big ambitions in the UK market in the coming years and is targeting both significant growth across all products and services that it offers and the development of new products and services including support to clients with their responsibilities for managing operational risks with a particular focus on developing and embedding Outsourcing, Third Party Management , Operational Resilience and DORA frameworks as these areas become more scrutinized from a regulatory perspective.

The role will involve the following:

• Providing subject matter expertise on operational aspects related to Outsourcing, Third Party Management, Operational Resilience, DORA and other operational requirements to ICSR clients.
• Overseeing and ensuring the delivery of good outcomes for clients.
• Marketing the services ICSR offers to existing and potential clients through contacting and meeting friends and others in the market, delivering market briefings and writing and publishing thought leadership articles on matters and issues of interest to the market.
• Develop suite of ICSR artefacts which may be used to assist with client projects related to Operational Resilience, DORA, Outsourcing and Third-Party Management.

Supporting the development of the individuals within the ICSR team more widely by involvement in a training and development program for all employees. ICSR is engaged in ESG/CSR and a supporter of several charities. It is also fully committed to ensuring equality and diversity and will require you to be engaged in both the CSR program and the development of the appropriate culture within the firm.

Desired Skills & Experience / Knowledge

Technical Skills / Knowledge – Essential

Demonstrated experience in the London Market Insurance sector, with a strong understanding of both broker and carrier operations.

Ability to work on both strategic and macro initiatives and work within detailed business plans and processes.

An understanding of the regulatory obligations for insurance businesses.

Highly developed analytical and problem-solving skills.

Strong communication and influencing skills with high EQ.

An understanding of the importance of creating and maintaining a high reputation for ICSR.

Pre-requisite Personal Attributes

• An effective communicator with a collaborative working style. A keen networker.
• Highly motivated with a willingness to go the extra mile to get results.
• Is adaptable to rapid change and can work in situations of ambiguity to get the best results.
• A strong team player with an enthusiastic and flexible approach.
• A keen interest and willingness to participate in business strategy and growth.

Duties & Responsibility

• Responsible for the continued development of the Operational Resilience, Outsourcing service offering for ICSR and delivery of the services to Clients.
• Collaborate with clients to understand their specific business objectives, challenges, and operational needs.

Build and maintain strong client relationships, serving as a trusted advisor.

Conduct comprehensive assessments of clients' operations, workflows, and business processes

Identify areas for improvement and efficiency gains within the London Market Insurance context

Develop tailored strategies and solutions to address clients' operational challenges.

Plan, coordinate, and manage projects to ensure successful implementation of recommended solutions.

Define project scope, objectives, timelines, and resource requirements.

Monitor project progress, identify risks, and take proactive measures to mitigate issues.

Establish and communicate project milestones and deliverables to clients and internal teams.

• Prepare detailed reports, documentation, and presentations to communicate findings, project status, and recommendations to clients
• Responsible for maintaining the quality of services provided by ICSR at a high level.
• Stay up-to-date with industry regulations and compliance requirements affecting London Market Insurance companies

Collaborate with cross-functional teams within ICSR to leverage collective expertise and resources.

• Share knowledge and insights with colleagues to continuously enhance our consulting capabilities
• Supporting the Operations/Risk & Compliance Director Directors on meeting ICSR’s short- and longer-term objectives.
• Responsible for continuing the development ICSR’s reputation.