Customer Services Assistant - Reception

The role of Customer Services Assistant in our reception team is based at our Mayfield retirement village in Watford.  Mayfield Watford is part of a buzzing residential neighbourhood which includes facilities such as a shop, Bar and Bistro, leisure club and a beautiful riverside park. 

Mayfield villages comprises of owners, who permanently reside on site within their own private homes and who pay a management fee for the upkeep of their properties and access to services on site. In addition the village hosts external customers and this role is responsible for providing a first class, positive experience for all.

The Customer Services Assistant  is responsible for ensuring the highest quality of service is provided to all Mayfield customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.  The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team.  Our owners are proud of where they live and you’ll take pride in your work by paying particular attention to the detail for our owners who expect a high level of service. You’ll also have the opportunity to be involved in the delivery of regular hospitality events at the village.

Ideal person:

• Compassion and caring attitude to work
• Good timekeeping skills
• Experience of working in a customer facing role
• Excellent communication and relationship building skills to ensure the guest receive the highest quality of service and customer engagement is high
• Ability to hold conversations with owners and guests, being attentive to their needs and spot opportunities to upsell
• Team working to ensure that all restaurant duties are carried out effectively
• Ability to deal with queries in an efficient and diplomatic way
• Strong attention to detail and ability to work under pressure
• Self-motivated and driven by standards
• Excellent organisation skills with the ability to prioritise and produce creative solutions
• Hands on and flexible approach in order to be able to carry out a variety of tasks inline with the needs of the village.

In Return You Will Receive:

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our Healthcare Cash Plan Scheme
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Refer a friend bonus scheme
• Free uniform and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ 

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