Harvey Nash have partnered with one of our longstanding clients and they are looking for a day rate contract Conversation Designer to join them!
This is an Inside IR35 role - day rate circa - £500 - £600. Initial contract length is 3 months however strong possibility for extension.
As a Conversation Designer, you'll create and optimise conversational flows for chatbots and AI-driven customer interactions. Your designs will directly impact customer experiences, ensuring seamless and engaging interactions.
Key Responsibilities:
- Design conversational experiences that are intuitive and customer-centric across platforms (chatbots, voice assistants, etc.).
- Collaborate with UX designers, developers, data scientists etc.
- Analyse and optimise existing conversational flows to improve customer interactions.
- Incorporate feedback from user testing to continuously improve designs.
- Stay up to date with trends in conversational AI, NLP, and voice technologies.
- Develop best practices for conversation design.
About You:
- Proven experience in conversation design, chatbot design, or related fields.
- Strong understanding of natural language processing (NLP) and AI-driven interactions.
- Proficient in design tools like Figma.
- Familiarity with conversational AI platforms such as Microsoft Bot Framework, Copilot, or similar.
- Strong communication skills and ability to collaborate with cross-functional teams.
- Analytical mindset with the ability to interpret data to improve designs.
- Experience with Dynamics 365 is desirable - but not a necessity.